Terms of Service

1. Service provider

Superlisting.io is an independent company. It is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc., OpenAI, Google, Anthropic, or their affiliates.

2. Quebec law and consumer rights

These Terms are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec, including the Civil Code of Quebec and, where you qualify as a consumer, the Consumer Protection Act (CQLR c. P-40.1).

If you are a consumer within the meaning of that Act (a natural person who is not a merchant and who contracts for personal purposes), nothing in these Terms waives a right that the Act or the Civil Code makes mandatory. In particular:

• You keep the legal warranty of quality and any other warranty the law grants you;
• We do not exclude liability for our intentional fault or gross fault, or for bodily or moral injury, as prohibited by the Civil Code of Quebec;
• If you concluded this contract at a distance, you may cancel it in the cases and delays provided by the Consumer Protection Act (including sections 54.8 and following). Write to support@superlisting.io to exercise that right. We will send you a copy of the contract in a manner that lets you retain and print it;
• Paid plans are contracts involving sequential performance for a service provided at a distance (sections 214.1 and following of that Act). You may cancel them at any time as described in Section 5.2;
• We do not require arbitration and we do not restrict your right to go before a court or to be a member of a class action;
• You may always bring a claim before a competent court in Quebec, including in the district of your residence when the law so provides.

If you use the Service in the course of a business (as a merchant), the additional limitations in Sections 14 and 15 apply to the extent the law permits. Those limitations never apply so as to waive a right the Consumer Protection Act grants a consumer.

3. Description of the Service

Superlisting is an AI Search Visibility platform for ecommerce products. Depending on your plan, the Service may include:

• Measuring whether ChatGPT, Gemini, Claude and related answer surfaces recommend your product or a competitor, in a chosen market;
• Tracking the same product on Google (including Search Console, where connected) and Amazon organic rank;
• Competitor monitoring, keyword and topic research, content-gap insights, and social monitoring;
• An in-app assistant that reads your measured data and may propose paid work, which runs only after you confirm;
• Optional listing, image, video and A+ tools still available in the app on eligible plans;
• Optional Done For You professional services (implementation of code, FAQ, schema and content), quoted from the price shown on our site and confirmed in an order or statement of work.

Features, product caps, measurement frequency and included usage vary by plan and are shown at checkout and in your account. We may modify or discontinue features, with notice where the law requires it.

4. Account and eligibility

To use the Service you must:

• Be at least 18 years of age;
• Provide accurate registration information and keep it current;
• Keep your login credentials confidential and tell us promptly of unauthorized use;
• Only connect properties, products and accounts you own or are authorized to manage.

You are responsible for activity under your account, except where that activity results from our fault. We may suspend or terminate an account for breach of these Terms or for a risk to the Service or other users, with notice where the law requires it.

5. Subscriptions, billing and cancellation

Current plans and prices are displayed before you pay and in your account. Prices may be shown in USD, CAD or another currency. Applicable taxes (including GST/HST and QST) are added where required.

5.1 Payment

Payments are processed by Stripe or a similar processor. We do not store full payment-card numbers.

5.2 Term and renewal

Paid plans are contracts of sequential performance. For merchants, they renew at the end of each billing period unless you cancel beforehand in your account. Cancellation then takes effect at the end of the period already paid, unless a mandatory rule gives you an earlier right.

For Quebec consumers, a paid plan is a contract involving sequential performance for a service provided at a distance (Consumer Protection Act, sections 214.1 and following):

• You may cancel at any time by sending us a notice (including through your account or by email to support@superlisting.io). Cancellation takes effect when the notice is sent, or on the later date you specify;
• After cancellation we may claim only the price of services already provided, plus any cancellation indemnity the Act allows. If we gave you no economic inducement of the kind the regulation counts, that indemnity cannot exceed the lesser of fifty dollars ($50) and 10% of the unused portion of a fixed-term contract. For an indeterminate-term contract with no rebate on goods acquired progressively, we claim no cancellation indemnity;
• A stipulation that a contract whose term exceeds 60 days is renewed for a further fixed term is prohibited. Such a contract may be renewed only for an indeterminate term. We will send the written expiry notice the Act requires between the 90th and the 60th day before expiry (that notice is not required for a term of 60 days or less).

5.3 Refunds

For Quebec consumers, refunds and amounts payable on cancellation follow Section 5.2 and the Consumer Protection Act, including the distance-contract rules. For merchants, and for consumers only where the law allows, fees for a period already started are not otherwise refunded. If you believe you have a legal right to a refund, write to support@superlisting.io.

5.4 Signup and paid plans

Creating an account is free. We do not offer a free trial of the product. Your first product check starts only after you choose a paid plan at checkout. We will not start a paid plan without the information the law requires us to give you first.

5.5 Chargebacks

Please contact us before disputing a charge with your bank so we can resolve it. We may suspend an account while a chargeback is pending. This does not limit a Quebec consumer's right to contest a charge under applicable law.

6. Usage limits, credits and auto-measure

Plans include usage caps (for example a number of products and a number of AI visibility runs). Extra credits, when sold, expire as stated at purchase (currently four months unless a different period is shown). We may refuse or throttle use that exceeds fair use or that we reasonably believe is resale of measurement data.

Weekly auto-measure is off unless you opt in for a product and market. That opt-in is a standing instruction to run the same paid measurement you can start yourself. You can turn it off in the product settings.

The in-app assistant does not start billable work (including a Measure) until you confirm.

7. Connected accounts and third-party data

You may connect Google Search Console or other sources. You represent that you have the right to connect them. You authorize us to store tokens and to read the data needed to run the Service for your workspace (for example queries, pages, impressions and positions).

You authorize us to send product names, topics, market and competitor identifiers to third-party providers we use to measure or generate (including OpenAI, Google, Anthropic and rank or social data providers) solely to perform the Service for you. We use commercially licensed API access. Under those providers' current paid-tier terms, prompts are not used to train their public models. We do not use your product content or measurement answers to train our own models.

You may disconnect a source in the Service. Outages or policy changes at Google, Amazon, OpenAI, Anthropic or other providers are outside our reasonable control.

8. Acceptable use

You may not use the Service to:

• Violate applicable law, including Quebec and Canadian law;
• Violate the policies of Amazon or another platform on which you publish;
• Connect a Search Console property, site or identity you are not authorized to manage;
• Access another customer's workspace, products, answers or conversations;
• Resell raw measurement data or run industrial harvesting of unrelated brands;
• Interfere with the security or performance of the Service;
• Upload or generate illegal, defamatory or infringing content;
• Use stolen payment information;
• Reverse engineer the Service except as allowed by law (including interoperability rights).

Monitoring public AI answers and ranks for products you track, including named competitors, is an intended use of the Service.

8.1 AI generation

You may not use AI features to generate: realistic likenesses of identifiable people without documented consent; content that infringes third-party IP; deceptive imagery; content promoting violence, hatred or illegal activity; non-consensual sexual content; or any sexual or exploitative content involving minors. We may remove such content and suspend the account.

9. Measurements and insights

AI Search Visibility results are snapshots of specific API calls on a given day. They are not a census of what every shopper is shown. Engine answers vary between runs. Extraction, citations and “not measured” or unavailable states are not the same as a zero. We do not warrant that a recommendation, rank or share-of-voice figure is complete, stable, or that acting on an insight will cause an assistant to recommend your product.

10. Intellectual property and AI outputs

10.1 Our IP

The Service, software, design and trademarks remain our property and that of our licensors. No IP is transferred to you except the licences in this Section.

10.2 Your content

You keep ownership of product data, prompts, images and other materials you submit (“User Content”). You grant us a limited, non-exclusive licence to store and process that content only to provide, secure and operate the Service for you. We do not use User Content to train AI models.

10.3 AI outputs

To the extent the law allows, you own copy, images and video generated for you through the Service and may use them commercially, including on product pages and marketplaces. Outputs may not be unique. You must check they are suitable and non-infringing before you publish. Third-party model terms may also apply.

10.4 Images and likeness

By uploading images you warrant that you have the rights, including model releases where the law requires them. We do not clear those rights for you.

11. Done For You professional services

Implementation work (code, FAQ, schema, content) is a professional service. Scope, price (from the amount shown on our site, currently from USD $1,499 per month unless a different quote is agreed), timeline and access to your site are set in an order form or statement of work. You must approve publication of changes. We do not guarantee that implementation will cause ChatGPT, Gemini, Claude or Google to recommend or rank your product. Intellectual property in deliverables created uniquely for you is assigned to you on full payment, except for our pre-existing tools and templates.

12. Privacy

Personal information is handled as described in our Privacy Policy, including Quebec's Act respecting the protection of personal information in the private sector (Law 25) and, where applicable, PIPEDA and GDPR. The Privacy Policy is part of these Terms.

13. Availability

We use reasonable efforts to keep the Service available. We do not promise a specific uptime. We are not liable for interruption caused by events beyond our reasonable control, including failures of internet infrastructure or of Google, OpenAI, Anthropic, Amazon or similar providers.

14. Legal warranty and disclaimers

For Quebec consumers, the legal warranty of quality under the Civil Code of Quebec and the Consumer Protection Act applies and is not excluded.

For merchants, and for consumers only to the extent the law allows, the Service is provided as available, without any extra warranty that it will meet a particular commercial result, that measurements will be error-free, or that AI outputs will be fit for a marketplace.

15. Limitation of liability

Nothing in these Terms limits liability that Quebec law does not allow us to limit, including liability for our intentional or gross fault, or for bodily or moral injury.

Subject to that, and to the mandatory rights of consumers, our total liability for claims related to the Service is limited to the greater of: (a) the amounts you paid us in the twelve (12) months before the event; or (b) one hundred Canadian dollars (CAD $100). We are not liable for lost profits, lost data or other indirect damages except where the law forbids that exclusion.

16. Indemnification

You will defend and indemnify Superlisting.io against third-party claims arising from your User Content, your publication of AI outputs, your use of the Service in breach of these Terms, or your infringement of third-party rights, except to the extent the claim is caused by our gross or intentional fault. For Quebec consumers, this obligation applies only to the extent permitted by the Consumer Protection Act and the Civil Code.

17. Changes to these Terms

We may update these Terms, including features and usage caps. For Quebec consumers, a stipulation allowing us to amend the contract unilaterally is valid only as the Consumer Protection Act (section 11.2) allows. We will send a written notice at least 30 days before the amendment takes effect, setting out the new clause or the clause as amended and as it read before, the effective date, and your right to refuse. You may refuse an amendment that increases your obligations or reduces ours, and cancel a sequential-performance contract without cost, penalty or cancellation indemnity, by sending us a notice no later than 30 days after the amendment takes effect. We will not amend an essential element of a fixed-term consumer contract (in particular the nature of the service, the price or the term). An amendment made in contravention of that section cannot be invoked against you. A shorter delay is used only when required for security or to comply with law.

For merchants, continued use after the effective date, without cancellation, means you accept the revised Terms.

18. Termination

You may stop using the Service and cancel in your account at any time. Quebec consumers may also cancel as described in Section 5.2. We do not exclude articles 2125 and 2129 of the Civil Code of Quebec for consumers.

For Quebec consumers, we will not unilaterally cancel a fixed-term sequential-performance plan except as articles 1604 and 2126 of the Civil Code allow. If we intend to cancel an indeterminate-term plan and you have not defaulted, we will give at least 60 days' written notice. We may suspend or end access sooner if you default (including non-payment or a serious breach), if there is a serious risk to the Service, or as the law requires, with notice where required.

After termination we may delete workspace data after a reasonable retention period, subject to legal conservation duties. Sections 2, 9, 10, 12, 14, 15, 16, 19, 20 and 21 survive.

19. Governing law and courts

These Terms are governed by the laws of Quebec and the federal laws of Canada applicable therein. The courts of Quebec, sitting in Montreal, have jurisdiction, without prejudice to a Quebec consumer's right to sue in the district of their residence when the law so provides.

20. Disputes

Please write first to support@superlisting.io. We will try in good faith to resolve the dispute within 30 days. After that, either party may go to the competent court. This informal step does not postpone a limitation period, require arbitration, or limit a consumer's right to apply to the court, to participate in a class action, or to complain to the Office de la protection du consommateur.

21. General

If a clause is invalid, it is adjusted or severed to the minimum extent needed; the rest remains in force. These Terms and the Privacy Policy are the entire agreement for the Service, except a signed statement of work for Done For You work. Our failure to enforce a clause is not a waiver. You may not assign the contract without our consent; we may assign it to a successor of our business.

22. Contact