Privacy Policy

1. Company Information

This privacy policy applies to Superlisting, operated by:

2. Information We Collect

Personal Information

• Name and email address (when you create an account)
• Payment information (processed securely through Stripe)
• Amazon listing data you provide for optimization
• Usage data and analytics
• Communication records when you contact us

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Cookies and similar tracking technologies
• Usage patterns and preferences

3. How We Use Your Information

• Provide and improve our AI-powered listing optimization services
• Process payments and manage your subscription
• Communicate with you about our services
• Analyze usage patterns to improve our platform
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

We process your personal information based on:

• Contract: To provide our services as agreed
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Stripe for payments, cloud hosting providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

7. Your Rights

Under Canadian Law (PIPEDA)

• Right to access your personal information
• Right to correct inaccurate information
• Right to withdraw consent
• Right to file a complaint with the Privacy Commissioner of Canada

Under Quebec Law (Law 25)

• Right to access and obtain a copy of your personal information
• Right to rectification of inaccurate or incomplete personal information
• Right to de-indexing of personal information in certain circumstances
• Right to portability of your personal information
• Right to file a complaint with the Commission d'accès à l'information du Québec (CAI)

Under GDPR (for EU residents)

• Right to access, rectify, or erase your data
• Right to data portability
• Right to restrict or object to processing
• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at support@superlisting.io

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account data: Until account deletion plus 30 days
• Payment records: 7 years for tax and accounting purposes
• Usage analytics: 2 years in aggregated form
• Communication records: 3 years

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage
• Improve our services

You can control cookies through your browser settings.

10. International Transfers

Your data may be processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: